We’re dedicated to providing you with exceptional service and products in your time of need, and we stand by our commitment. We enforce strict quality and customer service guidelines to ensure your complete satisfaction. If, for any reason, you are not completely satisfied with your order or its delivery, please do not hesitate to contact us and our representatives will do everything within their power to make it right.
If you’re dissatisfied, please contact our representatives at 1.888.932.7658. We’re happy to work with you to resolve your issue as quickly as possible. Note that returned items must be in new condition and in the original packaging, and return claims must be made within 30 days of the date you receive your order. After 30 days, all sales are considered final. Time-sensitive items—including live trees, plants, and perishable food items—require notification within 7 days of receipt in order to request a return. If you have any questions or concerns involving returns, call us at 1.888.932.7658.
• We do not require floral arrangements sent to funeral homes or residences to be physically returned. If you’re not satisfied with the quality of your order, please contact us within 7 business days and we’ll work with you to find an appropriate solution.
• Personalized items are not eligible for return unless they arrive damaged or defective. In the case of a damaged or defective item, we’re happy to replace the item at no charge upon receipt of your return.
• We cannot accept returns for apparel and bedding items that show signs of being washed or worn.
For eligible purchases, please complete and submit our Return Request form. One of our representatives will contact you within 5 business days with further instructions.
• Make sure to return the item in its original packaging and include the original packing slip.
• Credit will be applied to the original payment source once we’ve received and processed your return*
• We recommend insuring your package for its purchase price, as we cannot assume responsibility for packages lost or damaged in transit.
• Original shipping & handling, postage, and insurance costs are not eligible for refund except in case of damaged, defective, or incorrect items.
*Please note that credit may take up to two billing cycles to appear. We’ll refund the actual purchase amount to the payment source used to place your order. You’ll receive email notification once we receive your return and credit your account.